SMS Program Terms

4.1 Program Description

By providing your phone number and checking the SMS consent box on our contact or booking form, you agree to receive text messages from GNelson Detailing including: (1) replies and follow-ups to customer inquiries and quote requests; (2) appointment booking confirmations, reminders, and scheduling coordination; (3) service updates (arrival times, vehicle status, completion notifications); (4) service follow-ups and maintenance reminders; (5) re-engagement messages for past customers and prior leads who have not booked recently; and (6) occasional seasonal offers, specials, and promotions.

4.2 Consent

Consent to receive SMS messages is NOT a condition of purchase or receiving services from GNelson Detailing.

4.3 How to Opt In

You may opt in through any of the following methods:

• •By checking the explicit SMS consent checkbox on our website contact or booking form — the checkbox is unchecked by default and you must actively check it to provide consent
• •By giving verbal consent during a phone call with us — verbal consent is limited to transactional messages tied to that specific inquiry (appointment confirmations and direct service coordination). Customers who provide verbal consent will receive a confirmation text and must reply YES to receive future non-transactional messages, including re-engagement or promotional content.

4.4 Message Frequency

Message frequency varies based on your relationship with us. Active customers and leads with open inquiries typically receive 2–8 messages per month. Past customers and inactive leads typically receive 1–2 messages per quarter for re-engagement, seasonal offers, or service reminders. You may receive more messages during active service coordination or fewer if you have no upcoming appointments.

4.4.1 Re-engagement Messages

If you have previously inquired about our services or been a customer, we may contact you periodically with service reminders, re-engagement offers, or seasonal promotions, provided you previously consented to SMS communications and have not opted out. Re-engagement messages will clearly identify GNelson Detailing and include opt-out instructions. If you have not received messages from us in over six months, your first message from us in a new campaign will include a re-confirmation request and you may reply STOP at any time to opt out.

4.5 Message & Data Rates

Message and data rates may apply. Please consult your wireless carrier for specific rate information.

4.6 How to Opt Out

You can opt out of all non-transactional SMS at any time by replying STOP to any message. This includes re-engagement messages, seasonal offers, promotional content, and service reminders. After you reply STOP, we will send one final confirmation message and will not send any further re-engagement, promotional, or marketing messages. Transactional messages tied to a service you have already booked may still be sent until that service is complete or cancelled.

4.7 How to Get Help

Reply HELP to any message for assistance, or contact us directly at 267-640-9817 or gabrielnelson0508@gmail.com.

4.8 Supported Carriers

SMS is available through major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

4.9 Eligibility

You must be 18 years of age or older and the primary account holder (or have authorization from the account holder) to opt in to SMS messages from GNelson Detailing.

4.10 Privacy

Your phone number will only be used for the purposes described in these Terms and our Privacy Policy. We do not sell, rent, or trade your phone number. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.