Terms & Conditions

1. Acceptance of Terms

By using the GNelson Detailing website, booking a service, opting into our SMS messaging program, or providing your personal information to us, you agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all visitors, customers, and others who access or use our services.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms. Please review these Terms periodically.

These Terms should be read alongside our Privacy Policy, which governs how we collect and use your personal information.

2. Services Provided

GNelson Detailing provides professional auto detailing services in West Chester, PA and surrounding areas within a 25-mile radius, including:

• •Interior and exterior auto detailing (standard and premium packages)
• •Ceramic coating application
• •Paint correction (Stages 1, 2, and 3)
• •Detailing add-on services (headlight restoration, engine bay detail, pet hair removal, and others)
• •Fleet and commercial detailing programs
• •Membership-based recurring detail plans

Pricing displayed on our website reflects current pricing guidelines. Final pricing for individual vehicles is determined at the time of inspection and may vary based on vehicle size, condition, and specific services requested. We will communicate any adjustments before beginning work.

Mobile service is available within our service area, subject to vehicle accessibility and safe working conditions at the service location. Service may be rescheduled due to severe weather, unsafe conditions, or circumstances beyond our reasonable control.

3. Booking, Payment & Cancellation

4. SMS / Text Message Program Terms

This section governs our SMS/text messaging program. These terms are consistent with our Privacy Policy and with our dedicated SMS Program Terms.

5. Online Advertising

We may run paid advertising campaigns on platforms including Meta (Facebook and Instagram), Google, and others. In connection with these campaigns:

• •We may use cookies, pixels, and similar tracking technologies to measure ad performance and website engagement
• •We may create Custom Audiences using hashed customer data to show ads to existing customers on supported platforms
• •We may create Lookalike Audiences to reach new potential customers with similar characteristics
• •Website visitors may be retargeted with ads on Meta and Google platforms

See our Privacy Policy for full details on advertising technologies and how to opt out.

6. Intellectual Property

All content on the GNelson Detailing website — including text, images, logos, graphics, page layouts, and written materials — is the property of GNelson Detailing or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content without our express written permission.

Before-and-after vehicle photos and detailing result images taken by or for GNelson Detailing may be used in our portfolio, website, social media, and marketing materials. If you would prefer that photos of your vehicle not be used for marketing purposes, please notify us in writing at the time of service. Requests made after publication will be accommodated on a reasonable best-efforts basis.

7. User Responsibilities

When booking or receiving services from GNelson Detailing, you agree to:

• •Provide accurate and complete information when booking, including your name, contact details, and vehicle information
• •Ensure the vehicle is accessible for the scheduled service — including for mobile service, that a safe and reasonably flat working area is available
• •Remove personal items, valuables, and any items you do not want handled before interior detailing begins — we are not responsible for items left in the vehicle
• •Disclose any known vehicle conditions that may affect the service, including aftermarket paint, paint protection film (PPF), recent bodywork, ceramic coating previously applied, or known paint defects — failure to disclose may affect service results and warranties
• •Be present or reachable during the scheduled service window, or designate an authorized representative

8. Limitation of Liability

GNelson Detailing performs all services with professional care and industry-standard techniques. To the fullest extent permitted by law:

• •We are not responsible for pre-existing damage, defects, or conditions discovered during service that were not disclosed at the time of booking. We will make reasonable efforts to document and notify you of any pre-existing conditions identified before or during service.
• •Our total liability for any claim arising from a specific service is limited to the amount you paid for that service.
• •We are not liable for indirect, incidental, consequential, or punitive damages.
• •We are not responsible for damage caused by circumstances outside our control, including weather events, accidents, vandalism, or misuse of the vehicle after service completion.
• •Ceramic coating and paint protection products are applied in accordance with manufacturer specifications. Results are subject to vehicle paint condition, pre-existing defects, and post-service care.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

9. Warranty

• •Detailing Services: We stand behind our work. If you are not satisfied with the result of a detailing service, contact us within 48 hours of service completion and we will work to address your concern at no additional charge. Concerns reported after 48 hours, or damage caused by post-service conditions (rain, automatic car washes, bird droppings, etc.), are not covered.
• •Ceramic Coating: Ceramic coating applications are covered per the terms of the applicable manufacturer warranty. Please ask us at the time of service for specific warranty documentation and coverage terms.
• •Paint Correction: Paint correction results are guaranteed at the time of service completion, as documented by pre- and post-service inspection. Paint correction does not prevent future swirl marks, scratches, or damage and does not constitute a warranty against future defects caused by normal vehicle use, improper washing, or environmental exposure.

10. Indemnification

You agree to indemnify, defend, and hold harmless GNelson Detailing, its owner(s), employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of our services; (b) your violation of these Terms; (c) inaccurate or incomplete information you provided at the time of booking; or (d) your violation of any applicable law or third-party right. GNelson Detailing will similarly not pursue indemnification claims against customers for good-faith service disputes resolved through our standard warranty and customer service process.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Chester County, Pennsylvania, and you hereby consent to personal jurisdiction and venue in those courts.

12. Changes to Terms

We may modify these Terms at any time. Changes take effect when posted to this page with a revised “Last updated” date. We will make reasonable efforts to notify active customers of material changes. Continued use of our website or services after a change is posted constitutes your acceptance of the updated Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

For privacy-related requests, see our Privacy Policy.